Find the answers to frequently asked questions about Newlife Online and Newlife Stores below.


What is your returns policy?

You can find our in-store and online returns policy here.


What are my delivery options?

We deliver nationwide. You can find out more about your delivery options here.

You can find out more about Click and Collect here.


How do I sign-up for a Style Card?

You can sign-up for a Style Card in-store only. It's totally free to do and give you access to offers and news before anyone else.


Where is my nearest store?

We have a number of stores across the UK in addition to online store. You can find your nearest store here.


Where do the items sold in-store and online come from?

All items sold in-store and online have been donated to us by well-known and loved brands. Donating their surplus stock to us prevents it from ending up in landfill. You can see some of our retail partners here


What charity is the store connected to?

Our charity, Newlife the Charity for Disabled Children, has been helping disabled children access specialist equipment such as wheelchairs, buggies, car seats and more for over 30 years. You can find out more about our charity here.


How do my purchases make a difference?

100% of profits from in-store and online sales help disabled children across the UK get the equipment needed to improve their quality of life.